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Social Sensitivity And Empathy: Key Traits for Customer Service Excellence

The objective of the experiment was to measure group intelligence. It involved 699 people placed into teams of two to five. The tasks included brainstorming, moral reasoning, puzzle-solving, typing and negotiating. The study was led by Harvard-trained Assistant Professor of Organizational Behavior & Theory, Anita Williams Woolley of the Carnegie Mellon University in Pittsburgh, Pennsylvania.…

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